Shipping & Returns

ORDER PROCESSING

All orders will be processed within 2-7 business days from date of purchase. Once your order is packed, you will receive a shipping confirmation email with tracking details and estimated delivery information.

SHIPPING & DELIVERY 

Where does ＷＭBC ship to?

WMBC ships to the following countries:

North America: Canada, United States

Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Cyprus, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovenia

Oceania: Australia, New Zealand 

Asia: Hong Kong, Macao, Taiwan, Japan, South Korea, Singapore, Malaysia, Phillippines, Vietnam, Thailand, Cambodia, Indonesia 

What is the shipping fee? 

We offer free shipping for orders above $150 USD.
Orders under $150 USD are subjected to the international nominal shipping fee. 

How long will delivery take once order is processed?

  • Orders (In-Stock) are dispatched within 2-7 business days from date of purchase.

  • If items are (Made to Order), they will be dispatched within 30 days after they are ready.

  • Delivery times range from 1-14 business days, depending on the destination.

  • Please note: we cannot guarantee shipping times due to factors outside our control, like weather and courier delays. Our estimated shipping times are based on the latest estimates from our couriers.

All shipments have tracking numbers. We will send you a tracking number by email after your parcel leaves the warehouse.

Where does WMBC ship from?

All orders are shipped from our warehouse in Hong Kong. 

DUTIES & TAXES 

Do I have to pay duties and taxes?

  • Prices are inclusive of taxes for shipments destined for Europe, United Kingdom, Australia, New Zealand and Singapore.

  • If sales tax doesn’t apply in the destination country, no taxes apply to your purchase.

  • Duties are always paid by WMBC and end customers do not receive any bill in case of international shipment.

RETURNS

What's your return policy?

  • If you're not happy for any reason, you may return eligible WMBC items within 30 days of receiving the order. Items must be unused and in original condition, including all original packaging. Please read more below about relevant costs.

  • Customized products and products marked "Final sale" on the respective product page are not eligible for return.

  • All returned items must meet the terms of our return policy, or they will be sent back to you at your expense.

  • Shipping fees are non-refundable.

What's the return process?

  • Returns must be shipped to our returns provider in Hong Kong (where import duties/taxes do not apply). The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us.

  • To intitate a return, please email to hello@wheresmyblackcoffee.com

EXCHANGES

What's your exchange policy?

We don't have a formal exchange program. If you'd like to exchange something for a different colour or size, we treat it like a return. Then you can place a new order on our webshop for the item you'd like to receive in exchange.